Question 1

Do you charge for estimates?

Accepted Answer

No, our estimates are 100% free and come with no obligation. Because we are a small team, we can usually get an estimate to you within 24 hours of visiting your property.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. For your peace of mind and ours, we have a 2 million dollar liability insurance and are licensed to operate in Ontario. We’re happy to provide documentation upon request.

Question 3

Why are your estimates often lower than the other painting companies?

Accepted Answer

We keep our team small and our overhead low. We don’t have a large office, a fleet of vehicles, sales reps, or massive marketing budgets. By staying lean, we can offer the same high-quality materials and craftsmanship at a much more competitive price point.

Question 4

How do you handle "problem areas" like cracks or peeling paint?

Accepted Answer

A great paint job requires great preparation. We don’t just paint over problems. We sand, scrape, caulk, and patch holes as needed to ensure a smooth, long-lasting finish. If we find large significant damage, we’ll discuss the best fix with you before moving forward.

Question 5

Do I need to move my furniture before you arrive?

Accepted Answer

We ask that you move small breakables and clear off any tabletops or shelves with anything fragile. We’ll move the large furniture into the center of the room, we will cover it securely with fresh plastic to keep everything protected from paint.

Question 6

How do you protect my furniture and flooring?

Accepted Answer

Protection is our first priority. We use high-quality drop cloths, plastic sheeting, paper and painter's tape to cover all furniture, fixtures and flooring, even carpet. We aim to leave your home cleaner than we found it.

Question 7

Do I need to provide the paint?

Accepted Answer

We usually include the cost of premium Sherwin-Williams, or Benjamin Moore paint in our estimates to ensure the best finish and durability. However, if you have already purchased paint or have a specific brand you prefer, we are more than happy to work with what you provide. Just remember a lower quality paint will require more coats, and therefore more time, which you will have to pay for.

Question 8

Do you require a deposit?

Accepted Answer

For large projects, we require a small deposit to secure your spot on our calendar and cover initial material costs. The remaining balance is only due once the job is finished and you are completely satisfied with our work. But for small jobs, like an individual room for example, we do not require a deposit.

Question 9

What are the different methods of payment you accept?

Accepted Answer

We can take payments in many forms. Cash, Cheque or Interac E-Transfers are our preferred methods. We can also accept many credit cards, apple pay & google pay but they include a 3% fee :( We can provide you with a paper and/or e-mail receipt for all transactions, whichever you prefer.

Question 10

How long does a typical project take?

Accepted Answer

Every project is different, but a standard interior room, ceiling, walls and trim, usually takes 1 day, while a full exterior can take 5 or more days, depending on the size and prep work required. We will give you a specific timeline during your estimate.

Question 11

Do you do exterior painting in the winter months?

Accepted Answer

We will not be doing any exterior painting in the winter months. Exterior painting is weather-dependent. We monitor temperature and humidity closely to ensure the paint bonds correctly.  If the forecast looks risky, we will communicate with you to reschedule for the next day when the weather is appropriate.

Question 12

Who will actually be doing the work, your not just handing the project off too some random contractor are you?

Accepted Answer

You’ll see the same faces at every project. I'm the owner of the business Ross, I am on-site for every job, and every estimate, and work alongside my experienced team members. We don't use subcontractors, so you always know exactly who is in your home.